Class of Service (CoS)

Class of Service is a collection of calling permissions you assign to individual users. Most permissions are subject to the Business Hours parameters. For example, you could create a class where toll calls are allowed during normal business hours, but not allowed at other times. A service class can control the following types of calls:

• Intercom
• External (local, long distance, international, long distance toll-free, and long distance toll)
• CO Code (optional phone company services, such as Call Waiting)
• Trunk to trunk transfers
• Offsite Notification

You use the CoS tab in the Users icon in the NetSet main menu to configure Class of Service settings. The Class of Service window is shown below.

Figure 27 - Class of Service Window

To Remove a CoS

1. Open NetSet using the administrator username and password.

2. On the main menu, click the User Configuration icon, and then click the CoS tab.

3. Choose an existing CoS that you want to remove.

4. Click the Remove button.

To Add a CoS

1. Open NetSet using the administrator username and password.

2. On the main menu, click the User Configuration icon, and then click the CoS tab.

3. In the CoS dialog box, click the Add button.

4. Click the permissions you want for this class, and then click the OK button.

Open, Closed, Lunch and Other are Business Hours and are controlled by the Business Hours.

To Modify a CoS

1. Open NetSet using the administrator username and password.

2. On the main menu, click the User Configuration icon, and then click the CoS tab.

3. In the CoS dialog box, choose an existing CoS from the list and then click the Modify button.

4. Click the permissions you want for this class, and then click the OK button.

Open, Closed, Lunch and Other are Business Hours and are controlled by the Business Hours.

Notes on CoS

• Emergency calls (such as calls to 911) are not subject to CoS restrictions.
• System Speed Dial numbers are not subject to Class of Service restrictions. For example, if you want to enable calling to a specific toll number to all users without regard to their CoS setting, create a System Speed Dial for that number.
• When you create a new profile, the system assigns the default CoS unless you specify a different one. If you edit the properties of the default CoS, you should make sure that it contains a minimal set of permissions.
• The administrator can enable or disable Offsite Notification system-wide. The system-wide setting takes precedence over the CoS setting.