NBX Help Desk
Toll Free (866) NBX-HELP
NBX HelpDesk Support help@nbxhelpdesk.com

NBX Information

Automated Attendant Default Settings

The NBX 100 includes two Automated Attendants: the Default Menu, intended for incoming call coverage, and the VoiceMail Menu, for employee access to voice mail. The default Automated Attendant can begin processing calls as soon as you install the NBX 100. The figure below shows how the default Automated Attendant is configured.

Figure 34 - Default Automated Attendant

Default Time-dependent Greetings
The system is set up to use all three Time-dependent greetings. The morning greeting starts at 12 am. The afternoon greeting begins at 12 pm. The evening greeting begins at 6 pm. These times can be changed through the System-wide Greetings button in the Automated Attendant dialog box.

Default Automated Attendant Prompt
The default Automated Attendant main menu prompt, aamenu.wav, says the following:
If you know the extension of the party you want to reach, you may enter it at any time. To reach the name directory, press 9. To reach the attendant, press 0 or remain on the line. Thank you for calling.

Default Automated Attendant Main Menu
As shipped, the Automated Attendant main menu provides the following functions to callers:

Table 30 - Automated Attendant Default Configuration



Identifies internal extension range--allows callers to dial user extensions 100 - 199.

Transfer to extension 100, the Attendant Console.

Select the Name Directory.

Prompts the caller for a mailbox number and then transfers the call directly to the specified mailbox.


Back to Information Menu Next

NBX Connections Gateway Servers

home | dealers | customers | NBX information

All contents ©Copyright 2001, NBX HelpDesk & Metropark Communications, Inc. All Rights Reserved