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Hunt Groups

The NBX 100 Communications System provides Hunt Groups to help you manage your inbound calls. Hunt Groups direct calls to specific users that you identify as members of the Hunt Groups. You can configure which users are members of each Hunt Group. You can also configure Hunt Groups as linear, circular, or as Calling Groups, determining how incoming calls are managed according to users' availability.

You use the Hunt Groups tab in the Users icon in the NetSet main menu to configure Hunt Groups. The Hunt Groups window is shown below.

Figure 26 - Hunt Groups Window

Types of Hunt Groups
The NBX 100 provides three types of Hunt Groups:

  • Circular
  • Linear
  • Calling Group

The Linear and Circular Hunt Groups ring members based on the Priority of the Hunt Group members. In a Linear Hunt Group, a call is always forwarded to the highest priority member (with lowest priority number) if he is available.
The administrator can alter the priority of a Hunt Group member by removing and adding members. The least recently added member always has the highest priority. If two members are added at the same time, the member with the smaller extension number has the higher priority.

Remove a Hunt Group
You can remove a Hunt Group from the system at any time.

To Remove a Hunt Group

1. Click the User Configuration icon in the main menu.

2. Click the Hunt Groups tab.

3. Select the Hunt Group from the list.

4. Click the Remove button. A dialog box prompts you to confirm removal.

5. Click the Yes button to remove the Hunt Group.

Add a Hunt Group
You use the Add button on the Hunt Groups tab to create a new Hunt Group.
To Add a Hunt Group

1. Click the User Configuration icon.

2. Click the Hunt Groups tab.

3. Click the Add button. The Hunt Group window appears.

4. Fill out the fields in the window to create the Hunt Group. Refer to the following table.

5. Select the users you want in this Hunt Group from the users in the Users list. You can shift-click or control-click to select more than one.

6. Click the OK button when done.

Table 29 - Hunt Group Window Fields

 Field

 Purpose
 Name A descriptive name for the Hunt Group. It will be used as the caller ID.
 Extension The extension assigned to the Hunt Group.
 Users

The users to include in the Hunt GroupHunt Group.

You can use Control-click or Shift-click to select members. Click OK, all the highlighted users become part of the group.

The order of users within the list determines their priority. The most recently added member has the lowest priority. Can modify the order by removing and re-adding members.

 Type

The type of Hunt Group.

Hunt Group - Linear:

Hunt Group - Circular:

Calling Group:

Linear and Circular algorithms are based on the priority of Hunt Group members.

 Password The password for the Hunt Group. Must be numeric only, and 3-8 digits long. This is the password users will use to log in to the Hunt Group.
 Logout if no answer When selected, automatically logs out any user who does not answer a Hunt Group call within the period specified by Per Device Timeout.
 Call Coverage

The coverage path for a call that has been queued for more than the period specified by Total Timeout.

Voice Mail: The call is directed to the Hunt Group's voice mailbox (the Extension that you designate).

Auto Attendant: The call is directed to the Automated Attendant specified here.

Phone Number: The call is directed to the phone number specified here.

 Total Timeout The maximum time for an unanswered call to remain in the queue. When the maximum is reached, the call is sent on the Call Coverage path.
 Per Device Timeout The maximum time for an unanswered call to ring on a specified phone before being forwarded to the next available phone in the Hunt Group.

Modify Hunt Group
You can modify a Hunt Group at any time as necessary by using the Modify button on the Hunt Group tab.

To Modify a Hunt Group

1. Click the User Configuration icon.

2. Click the Hunt Groups tab.

3. Select the Hunt Group to modify.

4. Click the Modify button. The Modify Hunt Group window appears.

5. Make changes as necessary.

6. Click the Apply button. The Hunt Group is modified. The Modify Hunt Group screen remains open.

7. If necessary, make additional changes, then click Apply to make the new changes take effect.

8. When done, click the Close button.

Hunt Group Status
Use the Status button on the Hunt Groups tab to check the status of the members of a particular Hunt Group. Each member of the group is listed, along with each member's current status - logged in or logged out.

To Check the Status of a Hunt Group

1. Click the User Configuration icon.

2. Click the Hunt Groups tab.

3. Select the Hunt Group from the list.

4. Click the Status button. The Hunt Group Status window appears. For each member of the group, the following information is displayed:

    • Extension
    • First and Last Names
    • Priority (Linear and Circular algorithms are based on the priority of Hunt Group members.)
    • Status: logged in or logged out

5. When done, click the OK button.

Hunt Group Feature Mappings
Feature Mappings show the association of the Hunt Group login/logout Feature Codes and the currently configured Hunt Groups. You use the Feature Mappings button on the Hunt Groups tab to view and modify the Feature Code mappings for each Hunt Group.

To Modify Hunt Group Feature Mappings

1. Click the User Configuration icon.

2. Click the Hunt Groups tab.

3. Click the Feature Mappings button. The Hunt Group Feature Codes screen appears. This screen shows the association of the Hunt group log in/out feature codes and currently configured Hunt Groups.

4. Select a Hunt Group from the list.

5. Select a Feature Code from the list. (To remove a feature code, select "none".)

6. Click the Apply button. The Feature Code is mapped to the Hunt Group. The Hunt Group extension appears in the Feature Code list.

7. Repeat as necessary to create more mappings.

8. Click the Close button when done.


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